Hello!
I am a service designer based in Sydney. Currently facilitating change and tackling complex problems from NSW Treasury.
My ambition is to use the power of design to transform problem space into solutions that are positive, effective, sustainable and delightful to people and businesses.
My approach to design
Unify
Bring people with different motivations together. Drive conversations and collaboration with cultural appropriate practices.
2. Clarify
Unpack challenges and context. Understand problems for ourselves and for project partners.
3. Inspire
Facilitate imaginations on what the future could look like from pragmatic improvements to transformational change.
My core skillset
Service Design / User Experience Design / Brand Design
Project and stakeholder management
Lead project through agile project management, build team trust and cohesiveness through genuine engagement.
Scope, design and plan
From evidence-based problem solving, capability up-skill to work place transformation.
Design and facilitation
Ensure engaging and productive experience for stakeholders of all levels and communities with different cultural backgrounds.
Making research tangible
Conduct cultural and/or accessibility appropriate research methods, then translate research data into tangible insights and prototypes (digital/offline) for validation and testing.